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Skills Standards
 
Skills standards under NSRS are developed in collaboration with industry. They are field-tested before endorsement by the Industry Skills Standards Committee.

Skills StandardBefore skills standards are developed for an industry, a functional map is drawn up. This map analyses the critical functional areas of the industry and identifies key job functions and units of competence. Based on their criticality, skills standards are developed for specific units of competence.

Depending on the level of complexity, each unit of competence generally requires between 40 and 120 hours of learning. The learning can be through on-the-job training, class or workshop training sessions and/or independent study via the print or electronic medium. Each skills standard stipulates the

  • Performance criteria for the tasks within the unit of competence
  • Range of situation under which the tasks should be performed
  • Underpinning knowledge required to perform the task
  • Behavioural evidence that shows competent performance

Work performance standards are classified by the NSRS into three independent levels according to the range, complexity and responsibility for work activities.

Level Competence Example
NSC 3 Competence in the performance of a range of varied work activities, most of which are routine and predictable. Waiter performing a table or tray service
NSC 2 Competence in the performance of a significant range of varied work activities performed in a variety of contexts, some of which are complex or non-routine. There is some individual responsibility or autonomy, and collaboration with others. Waiter performing buffet service
NSC 1 Competence in the performance of a broad range of varied work activities performed in a wide variety of contexts, most of which are complex or non-routine. There is considerable responsibility and autonomy, and control or guidance of others. Restaurant captain ensuring service reliability for customers

Skills Standards are developed on an industry basis. Click the following to see some examples of skills standards.
Housekeeper in Hotel
Waiter in Restaurant
Electrician in Workshop

Industry Skills Standards Committee
The Industry Skills Standards Committee (ISSC) plays a leading role in the implementation of the NSRS in their respective industries.

Industry ISSC Chairman Contact Person
Call Centre

Mr Sam Haggag
Chairman
Call Centre Council of Singapore

 
Ms Catherine Foo
Secretariat
Call Centre Council of Singapore
Tel: 6266 8228 
Commercial & Industrial Cleaning To be confirmed  Ms Lily Ho
Manager
Singapore Workforce Development Agency
Tel no. 65121058
 
Diagnostic Imaging / Pathology / Pharmacy / Physiotherapy

To be confirmed

 
Ms Agnes Chin
Human Resource Development Specialist
Singapore General Hospital
Tel: 6477 4635 
Domestic Household Services Mr Ryan Sun
General Manager
UMC ServiceMaster Pte Ltd 
Ms Jessamyn Hoh
Director
Amahs on Wheels Pte Ltd
Tel: 6837 2708 
Nursing Home Mr Ong Chu Poh
Managing Director
Econ Medicare Holdings Pte Ltd 
Mr Tan Wong Tong
General Manager
Econ Careskill Training Centre
Tel: 6447 8788 
Patient Care Services Dr Gan See Khem
Group Managing Director
Health Management International Pte Ltd 
Ms Lee Yee Kew
Executive Director, Nursing Education & Development
HMI Institute of Health Sciences
Tel: 6359 8198 
Pest Management Major (Ret) Surajan s/o A Gangadharan
Managing Director
Major's Pest Management Services Pte Ltd 
Ms Serene Tng
Secretariat
Bion Admin Support
Tel: 9748 4458 
Public Cleansing Mr Khoo Seow Poh
Director-General, Public Health Division
National Environment Agency 
Dr Pranav S Joshi
Senior Environmental Health Officer
National Environment Agency
Tel: 6731 9895 
Real Estate Sales Mr Peter Koh Hock Guan
Managing Director
Gateway Property Consultants Pte Ltd 
Ms Lynn Khoo
Manager - Operations
Institute of Estate Agents
Tel: 9022 3000 
Reflexology-related Services Mr Nick Chiang
Chief Executive Officer
My Foot Reflexology Pte Ltd 
Ms Ivy Loh
Director
My Foot Reflexology Pte Ltd
Tel: 9636 3093 
Spa Services To be confirmed
General Manager
Amrita Spa, Raffles City 
Ms Victoria Grace Tan
Director of Operations
SPAcademy
Tel: 6883 2308 
Waste Management To be confirmed  Mr Jonah Joshua Simon
Senior Manager, Operations
National Environment Agency
Tel: 6731 9170